SHIPPING & RETURNS
Shipping Information
All artworks are carefully prepared and packaged to ensure they arrive safely and in beautiful condition.
Paper Prints & Rolled Canvas Prints
Paper prints and rolled canvas prints are carefully packaged and shipped rolled to protect the surface of the artwork.
Please allow up to 3 working days for your order to be prepared prior to dispatch.
Stretched Canvas Prints
Stretched canvas prints are made to order and require additional preparation time.
Please allow up to 7 working days for stretched canvas prints to be completed before dispatch.
Original Artworks
Original artworks are packaged with great care using protective materials suited to their size and medium. Smaller pieces are shipped with trusted courier partners, while larger works are delivered via specialised art couriers who operate on scheduled delivery runs.
Once dispatched, delivery times typically range from 1–7 business days, depending on your location.
For larger original artworks, delivery may take slightly longer due to the specialised handling required. Our specialised art couriers operate on fortnightly or monthly schedules, depending on the destination. You will be notified of expected delivery timeframes once your shipment is arranged.
Framed Artworks
If you choose to have your artwork framed, the piece will first be sent to the framer before shipping. You will be notified of the estimated framing and delivery timeframes once your order is confirmed.
Shipping Costs
Free shipping on orders over $350.
Flat rate shipping of $10 applies to all other orders.
Conditions may apply for extremely remote or difficult-to-access locations where additional freight charges are required.
Please provide a physical delivery address when placing your order, as we are unable to ship artworks to PO Box addresses.
International Shipping
International shipping is available.
Please contact hello@myeeharlow.com.au for a shipping quote.
Returns & Exchanges
Please choose carefully when making your purchase.
Change of Mind
MYEE HARLOW does not offer returns or refunds for change-of-mind purchases on artworks & made to order prints.
Exchanges (Fashion, Homewares & Accessories)
Exchanges may be offered on items such as fashion, homewares, and accessories within a 3-week timeframe from the date of purchase.
If you would like to request an exchange, please contact us at hello@myeeharlow.com.au.
Items must be returned:
- In original packaging
- With tags attached
- In an unworn and unused condition
Additional postage costs associated with exchanges will be the responsibility of the purchaser.
Original Artworks & Prints
There are no exchanges or returns available on original artworks or prints.
Faulty or Damaged Items
MYEE HARLOW will offer a refund or replacement for items that are faulty or damaged.
Any issues with your order must be reported to us at hello@myeeharlow.com.au within 48 hours of receiving your parcel.
Returns must be finalised and shipped back to us within 5 working days of approval.
Where we are at fault, we will cover any additional postage costs.
Return Shipping Responsibility
When returning items, please ensure they are packaged securely.
MYEE HARLOW is not liable for parcels that are lost or damaged in transit during the return process.